systems

Dave Wells’ prescription for the incurious

May 3, 2009

Former TDWI education director Dave Wells keeps running into users whose BI reports might as well be printed. These users simply accept the data as presented and don’t ask questions. That’s nothing new, of course. The difference is that Dave has a way to deal with it. I caught part of his session today at [...]

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AT&T is committed to my satisfaction

February 12, 2009

I’m moving my office, and AT&T keeps assuring me of their determination to provide satisfaction. Every time another link fails on their website, and every few minutes as I wait on hold to place the move order, I’m told again. Telecom Italia was also concerned once. Back in 2004 in a little town near Palermo, [...]

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The systems perspective on the Spitzer scandal

March 11, 2008

Why did New York governor Eliot Spitzer ever pay more than $100 for a call girl? That’s what scientists at a state-funded research lab freaked out about when the news broke yesterday. To them the scandal was that the rest of the money could have gone to science.

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