January 15, 2010
Everybody knows what “retention” means until they have to design a metric. Ken Rudin, once of LucidEra and now general manager of analytics at the games site Zynga, thought that he and his team could “put something together” quickly — but it actually took “four solid weeks of discussion and debate.” About 50 million people [...]
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January 6, 2010
I like the sound of Government 2.0: Collaborate with citizens online and you can change government from a sewer-dwelling raccoon into a purring housecat. Social media lets us try for a kind of politics that was impossible until now. I hope for great results. For many, Government 2.0, or “collaborative government,” will mean just “friending” [...]
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