Culture failure!
See Oscar Berg’s post “Did You Ever Hear anyone Shout ‘Culture Failure’?” on his weblog, The Content Economy. A culture failure is much more alarming and also much more uncomfortable than a simple process or technology failure. It signals that something is fundamentally wrong, something which is very complex and hard to change. It means [...]
“Efficiency” can cost too much
See Henrik Mårtensson’s “The Cost of Queues” on how an extreme focus on “cost effectiveness” can damage an organization. (Thanks to Jack Vinson for the referral on his blog “Knowledge Jolt with Jack.”) If you try to become more cost effective by reducing capacity, and thereby capacity cost, all will be well at first, from [...]
