June 15, 2010
What can explain business intelligence’s poor adoption rate? Are tools not easy to use? Or is there a deeper reason? A book from 2000, The Social Life of Information by John Seely Brown and Paul Duguid, suggests that BI designers have neglected basic human needs. Jack Vinson, of Knowledge Jolt with Jack fame, has just [...]
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January 6, 2010
See Henrik Mårtensson’s “The Cost of Queues” on how an extreme focus on “cost effectiveness” can damage an organization. (Thanks to Jack Vinson for the referral on his blog “Knowledge Jolt with Jack.”) If you try to become more cost effective by reducing capacity, and thereby capacity cost, all will be well at first, from [...]
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