Hoping for Citizen 2.0
I like the sound of Government 2.0: Collaborate with citizens online and you can change government from a sewer-dwelling raccoon into a purring housecat. Social media lets us try for a kind of politics that was impossible until now. I hope for great results. For many, Government 2.0, or “collaborative government,” will mean just “friending” [...]
Keeping people engaged
How refreshing to stumble into a trade show that has its eyes on users and their collaboration. Enterprise 2.0 came to San Francisco early this month, and I liked what I saw. Take, for example, Liquid Planner, the hosted project manager. Unlike conventional planners, it makes no demand for the single completion date, so laughable [...]
A sweet solution for cherry picking
Don’t say “cherry picking” to people at information-intensive businesses like banks, airlines, and telecommunications companies. You can spoil their lunch if a big customer has just run off to a competitor. Mark Albala says he has a tool that will warn of such a move. He’s president of InfoSight Partners, and he’s about to offer [...]
