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Uber and AirBNB hint at BI’s future

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You may have seen yesterday’s New York Times story about ratings on Uber, AirBNB, and similar outfits. Customers rate providers, but providers also rate customers. And guess what: As coarse as a five-point scale may seem, actual ratings tend to be worse. Forget the shades of gray, you’re probably either terrific or terrible.

Welcome to a chilling thought. This is what a “data driven culture” could be among the late adopters— a warning those of us who worship “data-driven culture” should be careful what we wish for. Is the failure of business intelligence’s failure to penetrate beyond the present beachhead such a bad thing?… Read the rest “Uber and AirBNB hint at BI’s future”

Data served direct-to-exec with Napkyn

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We’ve heard about shortage of data-analysis help, and about senior execs who pooh-pooh the influence of analysis in decision-making, and about the “dead” self-service analysis. So when a vendor tells me about a direct-to-exec service, featuring a sort of concierge of analytics, I pull up a chair to listen.

Napkyn, five years old last month and major brands under its belt, assigns a senior analyst to lead a long-term relationship with one executive. Behind the analyst stands a 13-person team that collaborates on the exec’s behalf, putting forward experts as needed. One team member, for example, has 15 years’ experience in multi-variate testing.… Read the rest “Data served direct-to-exec with Napkyn”

“Good enough” data analysis will lead to good data analysis

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Someone on Quora asks, “What are the most promising disruptive innovations for the next decade (2011-2020)?”

The always incisive Venkatesh Rao offered a long list. At least one of his predictions brings to mind the decision support industry’s many do-it-yourself tools.

Deprofessionalization/democratization: if you thought blogging taking down professional writing, and amateur photography threatening professional photography were big, you ain’t seen nothing yet. Tons of problems that previously required professional expertise to solve can now be re-engineered so that amateurs can solve them. Movies and education are next.

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Look around. If the tools don’t exist, but the high-margin professionals and eager amateurs do, try and invent them. 

… Read the rest ““Good enough” data analysis will lead to good data analysis”