The bus is late again. You’re going to be late, and you’re infuriated. You’ve called to complain now and then, but nothing changed. You wrote letters and you signed petitions. You marched on the transit district’s offices. You muttered curses within your personal cabal. Even after all that, the system known affectionately around San Francisco as “the Muni” still drives you crazy.
Ask those who know how the system works, though, and you’ll hear some good advice: Don’t just complain, complain with data to back you up. Best of all, present data from many riders — though that’s hard to do.… Read the rest “Power to the transit user in San Francisco”