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Culture failure!

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See Oscar Berg’s post “Did You Ever Hear anyone Shout ‘Culture Failure’?” on his weblog, The Content Economy.

A culture failure is much more alarming and also much more uncomfortable than a simple process or technology failure. It signals that something is fundamentally wrong, something which is very complex and hard to change. It means that you not only have to change your own attitudes and behaviors, but also those of your colleagues, including management. You might need to change the entire incentive model, which in the end determines the bonus of your CEO. What is worse, you most likely also need to change the attitudes and behaviors of your CEO (“Impossible!”).

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Hoping for Citizen 2.0

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I like the sound of Government 2.0: Collaborate with citizens online and you can change government from a sewer-dwelling raccoon into a purring housecat.

Social media lets us try for a kind of politics that was impossible until now. I hope for great results. For many, Government 2.0, or “collaborative government,” will mean just “friending” a local cop. But in full flower, Government 2.0 can mean far better service, and far more government-and-citizen collaboration than ever before.

Even before we had social media, the glare of public attention was a proven antidote for bad politics. Citizens getting up their elbows in policymaking has always been another strong medicine.… Read the rest “Hoping for Citizen 2.0”

“Efficiency” can cost too much

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See Henrik Mårtensson’s “The Cost of Queues” on how an extreme focus on “cost effectiveness” can damage an organization. (Thanks to Jack Vinson for the referral on his blog “Knowledge Jolt with Jack.”)

If you try to become more cost effective by reducing capacity, and thereby capacity cost, all will be well at first, from an economic point of view. (The people who are let go are usually of a different opinion.) The catch is that this will increase the queues in the system. This increases lead times. Consequently, cost associated with lead time will also increase. (In manufacturing there is also a considerable storage cost due to increased inventory, but we will ignore that for the purposes of this blog post.)

… Read the rest ““Efficiency” can cost too much”