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A reason for BI failure: knowledge requires a knower

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What can explain business intelligence’s poor adoption rate? Are tools not easy to use? Or is there a deeper reason?

A book from 2000, The Social Life of Information by John Seely Brown and Paul Duguid, suggests that BI designers have neglected basic human needs. Jack Vinson, of Knowledge Jolt with Jack fame, has just posted a worthwhile review that sent me scurrying over to Amazon.

Failure begins early for many new, supposedly revolutionary information systems. Designers “assume that the way people operate with respect to information has to do with only the information. … But there is a social life that revolves around the information that is much harder to capture and codify,” Vinson writes.… Read the rest “A reason for BI failure: knowledge requires a knower”

Culture failure!

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See Oscar Berg’s post “Did You Ever Hear anyone Shout ‘Culture Failure’?” on his weblog, The Content Economy.

A culture failure is much more alarming and also much more uncomfortable than a simple process or technology failure. It signals that something is fundamentally wrong, something which is very complex and hard to change. It means that you not only have to change your own attitudes and behaviors, but also those of your colleagues, including management. You might need to change the entire incentive model, which in the end determines the bonus of your CEO. What is worse, you most likely also need to change the attitudes and behaviors of your CEO (“Impossible!”).

… Read the rest “Culture failure!”